Operations Manager

Facilities Management, Onsite, UAE

The Senior Operations Manager – Soft FM Services is a pivotal leadership role, responsible for overseeing and optimizing the delivery of soft facility management services across multiple sites. This position requires a seasoned professional with at least 15 years of industry experience, including a minimum of 5 years in the UAE, bringing a deep understanding of regional regulations, client expectations, and market standards.

This role calls for a strategic leader who can translate business objectives into operational excellence, ensuring all services—from housekeeping and waste management to landscaping and pest control—are delivered to the highest standards. The successful candidate will demonstrate proven expertise in managing large, diverse teams, driving process improvements, and fostering a culture of accountability and performance.

With exceptional communication and stakeholder management skills, the Senior Operations Manager will collaborate closely with clients, vendors, and cross-functional teams to ensure service delivery aligns with contractual obligations and exceeds expectations. A proactive, solutions-driven mindset and a commitment to continuous improvement will be key in maintaining operational efficiency, client satisfaction, and a competitive edge in the UAE market.

Role Objective

To lead the operations of facility management services across the UAE, ensuring service excellence, client satisfaction, team performance, and overall business growth in alignment with organizational objectives.

Desired Candidate Profile

• Experience in managing multi-site facilities, showcasing the ability to handle diverse challenges across different environments.

Key Responsibilities

1. Operational Leadership: 

Oversee the operations across all facility management functions including maintenance and repair of HVAC, plumbing, and electrical, ensuring optimal performance and compliance with regulations.

Ensure consistent service delivery aligned with company quality standards.

Develop and manage the facilities budget, tracking expenses and identifying cost-saving opportunities without compromising quality.

• Drive regional profitability and meet operational targets.
  • Implement strategies to improve productivity, efficiency, and service levels.
  • Develop and maintain strong relationships with key clients.
  • Ensure prompt resolution of client concerns and sustained satisfaction.
  • Lead, train, and supervise a team of field staff and supervisors.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure adherence to UAE labor laws, health & safety regulations, and internal policies.
  • Conduct audits and risk assessments to maintain operational integrity.
  • Prepare budgets, forecasts, and cluster performance reports.
  • Analyze performance data to inform operational and strategic decisions.

Business Development

• Support expansion by identifying new business opportunities and client acquisition.
• Collaborate with the business development team to enhance service reach.

Qualifications

• Bachelor’s degree (preferably in Business Administration, Facility Management, or a related field).
• 5–7 years of experience in facility management, including 3+ years in a leadership role.

Skills Required

• Strong leadership and team management capabilities.
• Proven experience managing operations in facility management.
• Excellent communication, negotiation, and client service skills.
• In-depth knowledge of UAE labor laws and compliance regulations.
• Proactive, result oriented, and capable of managing multi-functional teams.
• UAE experience is preferred.
• Fluency in Arabic and English (written and verbal) is a must.

Supervisor

Facilities Management, Soft FM, Onsite, UAE

The Supervisor – Soft FM Services plays a key role in ensuring the smooth and efficient delivery of soft facility management operations. This position requires a hands-on leader who can oversee day-to-day services, maintain high standards of cleanliness, safety, and customer satisfaction, and coordinate with both internal teams and external vendors to deliver exceptional results.

The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage teams effectively to meet service level agreements and client expectations. An in-depth understanding of soft FM services—including housekeeping, waste management, landscaping, and pest control—is essential to align operations with the company’s standards and client requirements.

This role demands excellent communication abilities, a proactive approach to problem-solving, and a commitment to continuous improvement, ensuring the delivery of reliable, high-quality services that contribute to a positive and safe environment for all stakeholders.

Roles & Responsibilities

• Develop and implement effective cleaning schedules that maximize productivity while accommodating facility usage.
• Oversee daily cleaning operations to ensure adherence to established standards of cleanliness and safety across all facilities.
• Train, mentor, and evaluate cleaning staff to foster a culture of excellence and continuous improvement.
• Perform regular inspections of areas to identify cleaning needs and ensure compliance with health regulations.
• Manage inventory of cleaning supplies and equipment, ensuring all items are stocked, maintained, and compliant with safety standards.
• Coordinate with other departments to schedule deep cleaning and maintenance activities without disrupting operational flow.
• Address and resolve any complaints or issues related to cleaning services promptly and professionally.
• Prepare and manage cleaning budgets, ensuring efficient allocation of resources and cost-effective practices.
• Implement training programs focused on proper cleaning techniques, equipment handling, and safety procedures.
• Stay updated on industry best practices and innovations in cleaning technologies to improve service quality.

Desired Candidate Profile and Skills

• High school or diploma or equivalent; additional certification in Housekeeping is an advantage.
• Experience in managing teams, with a proven ability to motivate and lead diverse groups of employees.
• In-depth knowledge of cleaning chemicals and supplies and safety protocols.
• Strong organizational skills and capable of multitasking.
• Minimum of 3 years of experience in a supervisory role in the facility management industry.
• Excellent communication and interpersonal skills, attention to detail.
• Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
• Proficient in basic computer skills for scheduling, reporting, and inventory management.
• Fluency in English, Arabic. Additional language skills are an advantage, especially in multicultural environments.
• Valid driver’s license preferred for potential off-site responsibilities or supply management.

Business Development Manager

Facilities Management, Onsite, UAE

The Business Development Manager in Facility Management is a crucial role responsible for driving the growth and expansion of an organization. This position demands a proactive individual who can identify new business opportunities, forge strong relationships with potential clients, and collaborate with internal teams to deliver innovative facility management solutions.

The ideal candidate should have the ability to assess market trends, develop strategic plans, and execute them to achieve business objectives.  In-depth understanding of the facility management industry, to align with the company’s business goals and maintain a competitive edge in the market. This role requires excellent communication skills, sales acumen, and a results-driven mindset to navigate the complexities of the industry and foster sustainable growth.

Responsibilities

• Develop strategic plans for new client acquisitions.
• Identify prospective business opportunities and ensure successful conversion.
• Analyse market trends to identify areas for improvement.
• Monitor market dynamics and trends to align business strategies.
• Inculcate innovative ideas to improve service offerings and delivery methods.
• Build and maintain strong and cordial relationships with existing.
• Prepare and present proposals, reports, and presentations to senior management.
• Ensure compliance with industry standards and regulations in all business activities.
• Coordinate with cross-functional teams for seamless integration of services and customized solutions.

Requirements

• Bachelor Degree in Business, Marketing, or a related field.
• Proven experience in business development or sales in facility management services.
• Strong understanding of the facility management industry and its market dynamics.
• Excellent negotiation and relationship-building skills are essential.
• Ability to develop and implement effective business development strategies and plans.
• Experience in managing teams, with a proven ability to motivate and lead diverse groups of employees.
• Exceptional communication and presentation skills.
• Excellent communication and interpersonal skills, attention to detail.
• Fluency in English & Arabic is a must.  
• Proficiency in using relevant software and Microsoft Office Tools.
• A valid driver’s license is preferred.

Sales Executive

Facilities Management, Onsite, UAE

The Sales Executive – Soft FM Services is a key front-line role, responsible for driving revenue growth and expanding the company’s client base within the soft facility management sector. This position requires a results-oriented professional with a strong track record in sales, preferably with experience in the UAE market and a solid understanding of regional business practices and client expectations.

This role calls for a dynamic communicator who can identify new business opportunities, build and nurture client relationships, and develop tailored solutions that showcase the company’s strengths in housekeeping, waste management, landscaping, and pest control services. The successful candidate will demonstrate expertise in negotiating contracts, achieving sales targets, and collaborating with operations teams to ensure seamless service delivery.

Role Objective

To drive business development initiatives for manned guarding and facility services across UAE by identifying prospects, delivering tailored service offerings, and ensuring customer satisfaction and revenue growth.

Key Responsibilities

1. Lead Generation & Business Development:
   • Identify and engage potential clients through field visits, networking, and referrals.
   • Convert prospects into long-term clients through consultative sales approaches.
2. Sales & Client Acquisition:
   • Promote and sell manned guarding and integrated facility services to residential, commercial, industrial, and institutional clients.
   • Customize service offerings to suit client needs and sector-specific demands.
3. Client Engagement & Site Assessments:
   • Conduct site visits and basic risk assessments to understand client expectations.
   • Propose cost-effective, compliant solutions tailored to operational needs.
4. Proposal Development & Negotiation:
   • Prepare and present competitive quotations and service proposals.
   • Lead negotiations and finalize service agreements in coordination with management.
5. Relationship Management:
   • Maintain strong client relationships through regular check-ins and service reviews.
   • Coordinate with operations for seamless service delivery and client satisfaction.
6. Sales Target Achievement:
   • Meet or exceed monthly sales targets and performance metrics.
   • Maintain updated records of sales pipeline, inquiries, and conversion reports.
7. Market Intelligence & Reporting:
   • Monitor industry trends, pricing benchmarks, and competitor activity.
   • Provide insights to improve service offerings, pricing, and client engagement strategies.

Qualifications

• Graduate or equivalent (preferably in Business Administration, Marketing, or related field).
• 2–4 years of proven sales experience in the UAE facility services sector (preferred).

Skills Required

• Strong background in facility services sales, particularly manned guarding.
• Existing network within real estate, property management, or institutional segments.
• Excellent communication, negotiation, and presentation skills.
• Target-driven, proactive, and able to work with minimal supervision.
• Knowledge of local regulatory norms and contract terms related to facility services.
• Fluency in Arabic and English (written and verbal) is a must.